Just a button
- the customer submits a form and the team solves the rest manually
- unclear order and refund status
- no attempt to save the order
New obligation for e-shops from 19 June 2026
A returned order does not have to mean a lost customer.
From 19 June 2026, e-shops must enable online withdrawal from contract. OCTOPUS helps handle the new obligation simply and clearly — while giving you a chance to turn a return into another order.
A secure solution from the RESPILON technology group, active since 2013. Your data remains under your control.
WordPress/WooCommerce
Standalone PHP
PrestaShop
Shoptet, Shopify and other platforms are handled individually
Případ odstoupení
1
Zákazník klikne na tlačítko
Odstoupit od smlouvy / potvrdit odstoupení
2
Systém vytvoří přehledný případ
Objednávka, položky, čas, e-mail a auditní stopa
3
PLUS AI offers a solution
Exchange, credit, help, discount or support contact
Refundaceaž podle stavu objednávky a vráceného zboží
Smart withdrawal
The difference is whether you only meet the obligation or get a usable process.
OCTOPUS process
- the case is saved and gets a clear status
- admin knows what to do next
- PLUS offers a fair alternative before withdrawal is completed
Why you need to solve it
A new obligation that is not worth postponing
From 19 June 2026, e-shops must enable online withdrawal from contract.
For many companies it is another administrative step, but also a moment that may decide whether the customer leaves for good or buys again.
OCTOPUS helps handle online withdrawal simply, clearly and without complicated implementation.
An unprepared e-shop risks more than just a fine
If the process is not ready in time, every withdrawal can mean manual work, uncertainty, errors and more expensive administration.
inspection and sanction risk
fine up to CZK 5,000,000
legal and reputation risk
manual and slow return processing
overloaded support
refund errors
loss of customer trust
higher operating costs
The earlier the process is ready, the less room there is for mistakes, manual work and unhappy customers.
Online withdrawal simply and for free. Higher plans add an AI assistant that can offer help, exchange, discount or another solution before the return is completed.
Our solution
We do not sell only a button. We solve the whole withdrawal process.
The button is only the beginning. The real problem starts after the customer clicks. OCTOPUS turns these steps into a clear, automated process.
Co se má stát s objednávkou?
Kdo dostane informaci?
Má se zastavit expedice?
Má se čekat na vrácení zboží?
Kdy se má řešit refundace?
Kdo odpoví zákazníkovi?
01Zákazník otevře formulář
02Vyplní objednávku a důvod
03Potvrdí odstoupení
04E-shop obdrží případ
05Systém uloží auditní stopu
06Admin vybere další krok
07Refundace se řeší podle stavu objednávky
BASIC free
Basic online withdrawal without complicated implementation
BASIC is a quick solution for meeting the obligation. It includes the button, form, e-mail confirmation, basic administration and licence activation.
- tlačítko pro odstoupení
- dvoufázový formulář
- potvrzení e-mailem
- základní evidence případů
- licence pro jednu doménu
- verze pro WordPress/WooCommerce, PrestaShop a standalone PHP
BASIC is suitable for quick deployment and basic compliance.
0 KčFree BASIC licenceWordPress/WooCommerce · PrestaShop · Standalone PHP
Installation
Choose your platform and deploy without unnecessary complexity
Each package is prepared for a specific e-shop type. After ordering you receive the download file and licence key.
WordPress / WooCommerce
- Nahrajte plugin do WordPressu.
- Aktivujte plugin v administraci.
- Vložte licenční klíč.
- Otestujte formulář odstoupení.
Standalone PHP
- Nahrajte soubory na server.
- Nastavte konfiguraci.
- Spusťte instalační SQL.
- Vložte odkaz nebo tlačítko do e-shopu.
PrestaShop
- Nahrajte modul do PrestaShopu.
- Nainstalujte modul v administraci.
- Vložte licenční klíč.
- Ověřte zobrazení tlačítka.
AI solution
PLUS helps save the order before the return is completed
The AI assistant can offer help, exchange, discount, credit or support contact before the customer completes withdrawal.
The customer always has the right to continue. The goal is not to block withdrawal, but to fairly offer a solution.
pomoc s výběrem správné varianty
rychlý kontakt podpory
výměna zboží
kredit na další nákup
individuální kompenzace
návod k použití produktu
zachování dobrého vztahu se zákazníkem
Tento web pracuje s obchodním a technickým výkladem požadavku. Finální právní texty, výjimky a obchodní podmínky doporučujeme vždy zkontrolovat s právníkem. The customer must be able to complete withdrawal without pressure or obstacles.
AI is not an obstacle. It is a final chance to help the customer and protect the order value.
Economics
Even a few saved orders per month can make sense
If some returns are solved before withdrawal is completed, PLUS can pay for itself quickly.
průměrná objednávka1 500 Kč
hrubá marže30 %
hodnota zachráněné marže450 Kč
7 × 450 Kč3 150 Kč
Stačí pár zachráněných objednávek měsíčně.
Nižší zátěž podpory.
Lepší přehled o důvodech vratek.
Méně ruční administrativy.
Lepší zákaznická zkušenost.
Pricing
BASIC free, PLUS for AI and PROFI for deeper integrations
Start free and move to a higher plan when needed. All platforms are prepared for fast deployment.
Only necessary
BASIC
Basic compliance solution: button, form, e-mail confirmation and case records.
PLUS free for 14 daysAfter installation, BASIC automatically includes a free 14-day trial of PLUS features including the AI assistant. After 14 days without an active PLUS licence, BASIC mode remains available.
0 Kčlicence
- button in the e-shop
- two-step form
- e-mail confirmation
- basic case list
- Free BASIC licence
Best choice
PLUS · AI
PLUS
Recommended plan with AI assistant before withdrawal completion, retention scenarios and better customer work.
2 990 Kčmonthly
- everything from BASIC
- AI chatbot before withdrawal completion
- retention scenarios
- exchange, credit or help offer
- effort to reduce unnecessary returns
- all future upgrades included
PROFI
PROFI · AI DATA
Custom PROFI solution
For e-shops that want deeper integration, data work, individual processes and long-term development.
od 49 000 Kč / projekt + individuální měsíční servis podle rozsahu
- individuální analýza procesu
- pokročilé napojení na data e-shopu
- AI scénáře podle sortimentu
- reporting a doporučení
- prioritní technická podpora
- další rozvoj podle potřeb
Money-back guarantee
Try it for 14 days. If you are not satisfied, we refund your money.
With paid PLUS and PROFI plans, you have 14 days from purchase to verify that the solution truly makes sense for your business. If you are not satisfied, contact us and we will refund your payment. We want OCTOPUS to stay only where it delivers real value.
14 days to verify the solution
no unnecessary disputes or complicated process
valid when you are not satisfied with the solution
The guarantee applies to paid plans and does not limit statutory customer rights. For individual custom modifications, the specific scope is confirmed in the order or offer.
Guarantee
14
days
money back
FAQ
Frequently asked questions
Is BASIC really free?
Yes. BASIC is free and intended for quick deployment of the essential withdrawal button function.
Why should I pay for PLUS if BASIC is free?
BASIC covers the basic requirement. PLUS helps automate the process and may reduce unnecessary returns thanks to the AI assistant.
Will you see my customer data?
We do not use your data for our own purposes. Data remains under the e-shop operator’s control.
Can it break my e-shop?
BASIC is designed as a simple standalone solution. For advanced integrations, we first check the technical environment.
Does it work for Shoptet, Shopify and other platforms?
Shoptet, Shopify and other platforms are handled individually according to technical possibilities.
Does it work for WooCommerce and PrestaShop?
Yes, BASIC, PLUS and PROFI are prepared for WordPress/WooCommerce and PrestaShop. A standalone PHP version is also available.
Can the AI chatbot prevent the customer from withdrawing?
No. The customer has a legal right. The AI chatbot can, however, offer help, exchange or another solution before withdrawal is completed.
Are upgrades included?
Yes. The monthly subscription includes future upgrades and updates available for the plan.
Can I cancel the service?
PLUS and PROFI follow the service terms and the concrete order.
Will you help with implementation?
Yes. BASIC can be installed independently. For PLUS and PROFI, we help with implementation and setup.
Start free. Automate smartly. Protect your revenue.
Install BASIC for free or choose PLUS with an AI chatbot that helps reduce unnecessary returns and automate the withdrawal process.